Support

One address, and a person reading it.

Email support@polimati.com — a human answers, usually within a day.

What to include

• The email address you signed in with, and which provider. It is how we find your account. If you used Sign in with Apple and chose to hide your address, the one we hold is the relay address Apple generated for Rovyn — send that if you have it, and tell us which provider either way.
• What you were doing. Which assistant, which edition, what you expected, and what happened instead. A pasted error message or a screenshot settles most of it.
• Where it happened — the iPhone app, the Android app, the connector sign-in page, or this site.

Where the answers already are

• FAQ — switching assistants, why one account everywhere, what your assistant actually sees.
• Connect — per-assistant setup steps, kept current as the assistants move their own doors around.
• Privacy — what is stored, what is shared, and how deletion works.
• Terms — the plain-language terms for the beta.

Still in beta

Both apps are in open beta until launch, no invite needed — iPhone at testflight.apple.com/join/brhnD7Mm, Android at play.google.com/apps/testing/app.rovyn. Beta software breaks; reports of it breaking are welcome rather than a nuisance, and the questions people actually send are how the FAQ grows.

Publishers: if you own a show and want its listing out of the catalog, write to the same address with the feed URL and something that ties you to it. We handle these by hand and try to act within a few days.