Support

One address, and a person reading it.

Email support@polimati.com — a human answers, usually within a day.

What to include

• The email address you signed in with. It is how we find your account, and the only thing we can look you up by.
• What you were doing. Which assistant, which edition, what you expected, and what happened instead. A pasted error message or a screenshot settles most of it.
• Where it happened — the iPhone app, the connector sign-in page, or this site.

Where the answers already are

• FAQ — switching assistants, why one account everywhere, what your assistant actually sees.
• Connect — per-assistant setup steps, kept current as the assistants move their own doors around.
• Privacy — what is stored, what is shared, and how deletion works.
• Terms — the plain-language terms for the beta.

Still in beta

The iPhone app is in TestFlight until launch, and invites go out from this same address — write and you are in the queue, usually within a day. Beta software breaks; reports of it breaking are welcome rather than a nuisance, and the questions people actually send are how the FAQ grows.

Publishers: if you own a show and want its listing out of the catalog, write to the same address and we will remove it.